Frequently Asked Questions

We manufacture artificial flowers using three primary materials: silk/polyester fabric for a realistic, natural-looking appearance with soft petals; real-touch PU (polyurethane)/latex for an incredibly lifelike feel that mimics fresh flower texture; and durable plastic for outdoor use and budget-friendly options. Each material is suited for different applications, from wedding bouquets to outdoor garden decor. View our silk flowers collection for more details.

Silk flowers are made from polyester fabric that looks visually realistic and is ideal for arrangements where visual appeal matters most. Real-touch flowers are coated with PU or latex, giving them a soft, fleshy texture that feels like real petals when touched. Real-touch flowers are typically used for bridal bouquets and close-up displays where guests may touch the flowers. Silk flowers are more affordable, while real-touch commands a premium. Read our detailed comparison: Real-Touch vs Silk Wedding Flowers.

Yes, we offer a dedicated line of UV-resistant artificial flowers specifically designed for outdoor use. These flowers are treated with a UV-protective coating that prevents color fading under direct sunlight. They are ideal for patio decor, garden arrangements, outdoor event styling, and commercial landscaping. UV-resistant options are available across our plastic and premium silk lines. Contact us to confirm UV resistance for specific products.

Our premium lines are designed to be indistinguishable from real flowers at arm’s length. We use advanced techniques including hand-painted petal gradients, botanical printing for natural veining patterns, wired stems for adjustable positioning, and real-touch PU coating for authentic texture. For applications where ultra-realism is critical (weddings, photography, close-up displays), we recommend our real-touch and high-end silk collections.

We manufacture over 500 flower varieties across multiple categories: single stems and floral sprays (roses, peonies, orchids, lilies, hydrangeas, tulips, calla lilies), bushes and bunches (multi-stem clusters for arrangements), flower walls and backdrops (for weddings and events), garlands and swags (for staircases, arches, and table runners), wreaths (seasonal and year-round), and pre-designed arrangements (ready-to-display vases and centerpieces). We also produce artificial trees, large faux plants, and greenery.

MOQ varies by product type and customization level. For stocked items from our standard catalog, MOQ starts at 100 pieces per style. For custom OEM designs (custom colors, sizes, or exclusive shapes), MOQ is typically 500-1,000 pieces depending on complexity. For flower walls and large installations, MOQ may be lower (10-50 pieces) due to higher unit value. Contact us with your specific product interest and we will provide exact MOQ requirements.

Pricing is based on five factors: material type (silk vs real-touch vs plastic), flower complexity (number of petals, stem details), order quantity (larger orders get volume discounts), customization level (standard vs custom colors/packaging), and shipping destination. We offer tiered pricing with breaks at 100, 500, 1,000, and 5,000 pieces. Request a free quote for accurate pricing tailored to your needs.

Yes. Our pricing structure rewards larger orders with increasing discounts. Typical tiers: 100-499 pieces (standard price), 500-999 pieces (5-8% discount), 1,000-4,999 pieces (10-15% discount), 5,000+ pieces (15-20% discount). For container-load orders (10,000+ pieces), we offer factory-direct pricing with maximum savings. Long-term partnerships may qualify for additional loyalty pricing.

Absolutely. We encourage mixed-flower orders, especially for wholesale buyers and florists. You can mix different flower types, colors, and sizes within a single shipment. The MOQ applies per style (100 pieces per style for stocked items), but you can combine multiple styles to fill a container. This flexibility helps you build diverse product offerings without excessive inventory of any single item.

Yes, we provide full OEM and ODM services. Our in-house design team can create exclusive flower varieties, custom color palettes, unique petal shapes, and branded packaging. You can provide reference images, Pantone color codes, or physical samples for us to match. The development process typically takes 2-4 weeks from design confirmation to sample production. MOQ for custom designs starts at 500 pieces per style.

Yes. We offer custom dyeing for silk flowers to match any Pantone color or physical sample you provide. Color customization MOQ is 500 pieces per color. For real-touch flowers, we can also customize the PU coating color. Turnaround for custom colors is typically 2-3 weeks including sample approval. We provide color-matching samples before proceeding with bulk production.

Yes. We offer custom packaging options including branded header cards, custom-printed boxes, poly bags with your logo, gift boxes, and retail-ready packaging. Private labeling MOQ is 1,000 pieces per SKU. We can also apply barcodes, hang tags, and care instruction inserts. Our design team can create packaging artwork or work with your provided files.

Custom OEM orders follow this timeline: Design & prototyping (1-2 weeks), sample approval (3-5 days for production, plus shipping), bulk production (15-25 days depending on quantity), quality control & packing (3-5 days), shipping (5-35 days depending on method). Total turnaround from design to delivery is typically 6-10 weeks. Rush production is available for an additional fee.

We offer three main shipping methods: Sea freight (15-35 days, most cost-effective for bulk orders, FOB Qingdao port), Air freight (5-10 days, for urgent bulk orders), and Express courier via DHL/FedEx/UPS (3-7 days, for samples and small orders). We handle all export documentation, customs clearance, and can arrange door-to-door delivery (DDP) if preferred.

We offer flexible Incoterms to suit your needs: FOB Qingdao (you arrange shipping from our port), CIF (we ship to your destination port, insurance included), DDP (door-to-door delivery with all duties paid), and EXW (you pick up from our factory). Most first-time buyers choose FOB or CIF. DDP is recommended if you want a hassle-free experience with no customs paperwork.

For stocked items: 3-7 days for production/packing, plus shipping time (3-35 days depending on method). For custom OEM orders: 15-25 days for production, plus shipping time. Express courier delivery (DHL/FedEx) takes 3-7 days globally. Sea freight to US West Coast takes ~15 days, US East Coast ~25-30 days, Europe ~30-35 days. We provide tracking numbers for all shipments.

Yes, we ship globally. We currently export to over 40 countries including the United States, Canada, United Kingdom, Germany, France, Australia, Japan, UAE, Saudi Arabia, Brazil, and more. Our logistics team is experienced in handling customs requirements for different regions. If you are unsure about shipping to your country, contact us and we will confirm availability and rates.

We accept multiple payment methods: T/T (bank wire transfer) — most common for bulk orders; L/C (Letter of Credit) — for large orders over $10,000; PayPal — for samples and small orders under $2,000; Alibaba Trade Assurance — for buyers who want platform protection. Payment terms can be customized for long-term partners.

Standard payment terms for new clients: 30% deposit upon order confirmation, 70% balance before shipment (with photos/videos of completed goods for approval). For established partners with good order history, we offer flexible terms including L/C at sight, 50/50 split, or net-30 for qualifying accounts. Sample orders under $200 can be paid 100% upfront via PayPal.

Yes. For maximum security, we recommend Alibaba Trade Assurance, which protects your payment until you confirm receipt of goods meeting the agreed quality. T/T payments go to our verified corporate bank account. PayPal offers buyer protection for smaller transactions. L/C transactions are bank-guaranteed. We are a verified manufacturer with transparent business registration in Qingdao, China.

Yes, we provide a commercial invoice and packing list with every shipment. We can customize the invoice value if needed for your customs declaration (within legal limits). We also provide Certificate of Origin (COO) if your country requires it for duty reduction under free trade agreements. All documents are prepared by our professional export team.

Yes, we provide free product samples for serious buyers. You only cover the shipping cost (approximately $30-$50 via DHL/FedEx, depending on destination). Sample delivery typically takes 5-7 business days. If you proceed with a bulk order over 500 pieces, the sample shipping cost is refunded as a credit toward your order. Request a free sample today.

You can request up to 5 sample styles per inquiry at no charge (you cover shipping). Each sample includes 1-2 stems or a small representative piece. For larger sample packs (10+ styles or full arrangement displays), a nominal fee may apply. For custom OEM samples, a development fee of $50-$150 per design is charged, which is credited back when bulk production proceeds.

For stocked items: samples ship within 1-2 business days, arriving in 5-7 business days via DHL/FedEx. For custom designs: sample production takes 7-14 days depending on complexity, plus 5-7 days shipping. Rush sample production (3-5 days) is available for an additional $30 fee. We provide tracking numbers immediately after shipping.

We implement a 5-stage quality control process: raw material inspection (fabric, PU, wire, dye), in-process QC during petal cutting and assembly, finished product inspection (color matching, petal alignment, stem strength), random AQL sampling (ANSI/ASQ Z1.4 standard), and pre-shipment packing verification. Every batch is photographed and documented. We also welcome third-party inspection agencies (SGS, TUV, Intertek) at buyer’s request.

With proper care, our artificial flowers last 3-5 years indoors and 1-3 years outdoors (UV-resistant line). Real-touch flowers may show slight surface aging after 2-3 years but maintain their shape and color. Silk flowers are the most durable, often lasting 5+ years indoors. Factors affecting lifespan include sun exposure, humidity, and dust accumulation. Regular cleaning extends lifespan significantly.

For routine cleaning: use a cool hair dryer or soft brush to remove dust. For deeper cleaning: silk flowers can be gently rinsed in cool water with mild soap, then air-dried. Real-touch flowers should be wiped with a damp cloth (avoid soaking). Never use hot water, harsh chemicals, or washing machines. For outdoor flowers, occasional rain is fine but prolonged moisture should be avoided. Store in a dry, cool place when not in use.

Yes. We stand behind our products with a quality guarantee: if any item arrives defective due to manufacturing or shipping damage, we will replace it free of charge in your next shipment. For large orders, we include a quality assurance report with photos. If you receive goods that do not match the approved sample quality, contact us within 7 days of receipt with photos for a resolution.

Our silk flowers use colorfast dyes that resist fading for 3+ years indoors. For outdoor use, our UV-resistant line includes a protective coating that slows fading significantly (1-2% fading per year in direct sun). However, no artificial flower is 100% fade-proof in permanent direct sunlight. For longest-lasting color, place outdoor flowers in partially shaded areas and rotate them every few months.

Our factory is located in Qingdao, Shandong Province, China. Qingdao is one of China’s largest export ports, which gives us a significant logistics advantage for fast shipping and competitive freight rates. Our facility includes production workshops, quality control stations, a product showroom, and a warehouse for stocked inventory. Learn more on our About Us page.

Yes, factory visits are welcome by appointment. We offer guided tours of our production lines, QC stations, showroom, and warehouse. If you cannot visit in person, we provide live video tours via Zoom or WhatsApp. Many of our long-term partners first connected with us through a virtual factory tour before placing their first order. Book a visit today.

Yes. Our products comply with international safety standards including CE (European Conformity), RoHS (Restriction of Hazardous Substances), and REACH compliance for the EU market. Our materials are tested for lead, phthalates, and other regulated substances. We can provide test reports from SGS or TUV. For specific certification requirements, please let us know and we will confirm compliance.

We do not offer traditional dropshipping for individual consumer orders. However, we provide bulk fulfillment services for B2B clients: we can store your inventory in our warehouse and ship consolidated batches to your distribution centers on a schedule. This service is available for partners with annual purchase volume over $50,000. Contact us to discuss fulfillment arrangements.

We welcome wholesale distributors, florists, event planners, and retailers worldwide. To become an authorized distributor, place an initial qualifying order (typically $5,000+), and we will set you up with a dedicated account manager, exclusive territory rights (in qualifying regions), marketing support materials, and tiered distributor pricing. Long-term partners may qualify for credit terms, co-branded marketing, and new product preview access. Apply to become a distributor.

Three things set us apart: 1) Material expertise — we manufacture across all three materials (silk, real-touch, plastic) under one roof, giving you unified quality and pricing. 2) Design capability — our in-house team creates custom OEM designs that other factories cannot produce. 3) Service — 24-hour response time, dedicated account managers, free samples, and a 5-stage QC process. We are not just a supplier; we are your long-term manufacturing partner. Visit our About page to learn more.