Professional home dacor manufacturer!
Contact Us
Have questions about our artificial flowers, wholesale pricing, or custom OEM orders? Our team is here to help. Reach out and we will respond within 24 hours.
Get In Touch
Send Us a Message
Whether you are looking for wholesale pricing, a custom flower design, or have a general question, fill out the form below and we will get back to you within 24 hours.
Contact Information
We are a professional artificial flower manufacturer based in Qingdao, China. Our team is available Monday through Saturday to assist you with product inquiries, sample requests, OEM/ODM projects, and shipping arrangements.
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Phone Number
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WhatsApp / WeChat
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Factory Address
Qingdao, Shandong, China
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Response Time
Within 24 hours (Mon-Sat)
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Languages Spoken
English, Chinese (Mandarin), Arabic
Request a Free Quote
Fill out the form below and our team will send you a detailed quotation within 24 hours.
Our Service
Customer Support That Cares
We pride ourselves on responsive, knowledgeable, and friendly customer service. From your first inquiry to post-delivery follow-up, our team is with you every step of the way.
What to Expect When You Contact Us
When you reach out to Hiway, you are not just sending a message into the void. Our dedicated sales team includes product specialists who understand artificial flowers inside and out. We can advise you on material choices, color matching, MOQ requirements, and seasonal trends.
- 24-hour response guarantee on all email and form inquiries
- Dedicated account manager assigned to wholesale and OEM clients
- Free product samples available for serious buyers
- Custom design consultations for OEM/ODM projects
- Real-time order tracking and shipping updates
- Post-delivery quality follow-up and satisfaction check
Business Hours
When We Are Available
Our office operates on China Standard Time (CST, UTC+8). Below are our standard business hours. For urgent matters outside of these hours, please use WhatsApp for the fastest response.
| Day | Hours (China Standard Time, UTC+8) | Status |
|---|---|---|
| Monday | 8:30 AM – 6:00 PM | Open |
| Tuesday | 8:30 AM – 6:00 PM | Open |
| Wednesday | 8:30 AM – 6:00 PM | Open |
| Thursday | 8:30 AM – 6:00 PM | Open |
| Friday | 8:30 AM – 6:00 PM | Open |
| Saturday | 9:00 AM – 4:00 PM | Open (Limited) |
| Sunday | Closed | Closed |
WhatsApp messages are monitored daily. Expect a response within 4 hours during business days.
FAQ
Frequently Asked Questions
Quick answers to common questions. If you do not find what you need here, please contact us directly.
Our standard MOQ varies by product. For stocked items, MOQ starts at 100 pieces. For custom OEM designs, MOQ is typically 500-1,000 pieces depending on complexity. Contact us with your specific requirements for a detailed MOQ quote.
Yes, we provide free samples for serious buyers. You only cover the shipping cost (approximately $30-$50 via DHL/FedEx). Sample delivery typically takes 5-7 business days. Contact us to request samples.
We work with three main materials: high-quality silk/polyester fabric for realistic appearance, real-touch PU/latex for a natural feel, and durable plastic for outdoor and budget-friendly options. Each material has its own advantages, and we can recommend the best one based on your use case.
Absolutely. We offer full OEM and ODM services. Our in-house design team can create exclusive flower designs, custom colors, and branded packaging. Share your design brief or reference images, and we will provide a development plan and quote within 48 hours.
We offer sea freight (15-35 days, most cost-effective for bulk), air freight (5-10 days, for urgent orders), and express courier like DHL/FedEx (3-7 days, for samples and small orders). We handle all export documentation and customs clearance. Shipping costs depend on volume and destination.
We accept T/T (bank transfer), L/C (letter of credit for large orders), PayPal (for samples and small orders), and Alibaba Trade Assurance. For new clients, we typically require a 30% deposit with the balance due before shipment. Payment terms can be negotiated for long-term partners.
Yes, factory visits are welcome by appointment. We can arrange a guided tour of our production lines, quality control stations, and warehouse. If you cannot visit in person, we also offer live video tours via Zoom or WhatsApp. Book a visit today.
Global Shipping from Qingdao Port
Our factory is located in Qingdao, one of China’s largest export ports. This strategic location allows us to offer competitive shipping rates and fast turnaround times to destinations worldwide. Whether you need a single carton of samples or a full container of artificial flowers, we handle the logistics from factory to your doorstep.
- Sea freight: 15-35 days to major ports worldwide
- Air freight: 5-10 days for urgent bulk orders
- Express courier: 3-7 days for samples and small orders
- Full export documentation and customs support
- FOB, CIF, and DDP terms available
